Student Services
Student Services at Stephenson College provides a range of information, advice and guidance. Our friendly Advisors will do their best to help you make the correct choices about what programmes best suit your individual needs.
What we Offer
Information about learning, training opportunities, jobs and careers are available in different formats e.g. printed material (course guides, course information leaflets), the College Intranet, the Internet and on-line careers help. Information is given verbally face to-face and over the telephone. Information is provided in English, if you require information in another language or other formats our staff will try to obtain it for you.
Advice
We can offer you advice on learning and work issues which may help you to take further action or may lead on to more detailed guidance. Sometimes clients are referred to other Information, Advice and Guidance Services who may be better able to deal with specific issues. This referral will take place within 5 working days. Advice is offered over the telephone or face-to-face.
Guidance
We offer in-depth guidance to help you review a range of options before moving on to take decisions about learning or work. Help with CVs, written applications and interview techniques is also available.
How to Contact us
Student Services is located behind the Main Reception.
Stephenson College
Thornborough Road
Coalville
Leicestershire
LE67 3TN
The Centre is open:
Term Time
Monday - Thursday 8.30 am - 8.00 pm
Friday 8.30 am - 4.30 pm
Non Term Time
Monday - Thursday 8.30 am - 5.00 pm
Friday 8.30 am - 4.30 pm
T: (01530) 836136 ext 220.
E: services@stephensoncoll.ac.uk
Telephone calls outside the College opening hours are recorded and you will receive a response within two working days.
STATEMENT OF SERVICE
What you can expect from us A free service to students, potential students and all enquirers
A modern well-equipped centre
Direct wheelchair access
Staff who are appropriately trained and experienced
Materials which are kept up-to-date, well organised and displayed for your use.
A service offered in accordance with the National IAG Board Principles.
Clearly displayed information about opening times, contact numbers
A clearly displayed summary of this Statement of Service
A fair and impartial service.
A response to telephone messages within 2 working days and to written enquiries with 5 days.
Requests for information not held, is made within 3 working days.
A drop-in and appointments service. If an appointment is delayed or cancelled we will give you clear reasons and offer you a convenient alternative.
A secure and confidential method of storing records of advice and guidance.
The right to a copy of any record of your advice or guidance.
If you are a student or prospective student of the college we will ensure that you know about the availability of similar courses elsewhere.
If you are a student at the college, copies of your advice and guidance records will be available to course tutors who will treat them confidentially.
The statement of Service will be reviewed annually.
What we expect from you
To observe the codes of conduct which apply to the college's students and visitors.
To keep appointments or to inform us as soon as possible if they are unable to do so.
To be honest and open with us and where necessary to have thought about own needs and the nature of your enquiry
How we can act on your behalf
We can obtain additional information for you from other sources.
We can refer you to other IAG centres when their expertise is more relevant to your needs.
How you can help us to improve the service
A percentage of our clients are asked to complete a questionnaire to provide us with feedback about the quality of our service. The information is given anonymously and is used by us to improve or add to the services offered.
There is a complaints/compliments procedure which you can use by asking for the leaflet in Student Services. Complaints will receive a response with 5 working days.
Any complaints not resolved within the college system will be referred to the Guidance Council.
A copy of the National IAG Board Principles is available on request.
