This Level 4 Certificate is designed to reflect the work of administration staff across a wide range of industries and types of organisations and is for those
who are working with autonomy and personal
responsibility. It is aimed at candidates who are developing, implementing and monitoring administrative
services within their organisation.
There are no formal entry requirements for this qualification.
Level 4
There are no formal entry requirements for this qualification.
This course can be achieved in 12 to 18 months.
To achieve a Level 4 Certificate in Business and Administration, you must complete a total of 30 credits from 6 mandatory units and 44 optional units. 20 credits must come from the mandatory units and a minimum of 10 credits from optional group B. 20 credits must be achieved at level 4.
The following barred combinations apply to this qualification:
One of unit *316 or *410
Group A - Mandatory Units
401 Manage and be accountable for own performance in a business environment
402 Evaluate and improve own performance in a business environment
403 Support the purpose and values of an organisation
404 Support sustainability in a business environment
405 Assess, manage and monitor risk in a business environment
409 Communicate in a business environment
Group B - Optional Units
406 Evaluate and solve business problems
407 Make decisions in a business environment
408 Negotiate in a business environment
414 Manage an office facility
415 Propose and design administrative services
416 Prepare, co-ordinate and monitor operational
plans
417 Implement, monitor and maintain administrative services
327 Contribute to running a project
505 Manage a project
320 Plan and organise an event
321 Co-ordinate an event
322 Plan and organise meetings
323 Organise business travel or accommodation
324 Evaluate organisation of business travel or
accommodation
413 Chair meetings
310 Develop a presentation
311 Deliver a presentation
328 Deliver, monitor and evaluate customer service
to internal customers
329 Deliver, monitor and evaluate customer service to external customers
353 Use customer service as a competitive tool
354 Monitor and solve customer service problems
429 Plan, organise and control customer service operations
*316 Support the design and development of an information system
317 Monitor information systems
318 Analyse and report data
*410 Design and develop an information system
411 Manage and evaluate an information system
319 Order products and services
330 Agree a budget
412 Prepare specifications for contracts
421 Manage budgets
501 Invite tenders and select contractors
502 Monitor and evaluate contracts
418 Contribute to innovation in a business environment
419 Plan change for a team
503 Plan change across teams
504 Implement, monitor and review change
422 Manage physical resources
423 Manage the environmental impact of work activities
428 Develop working relationships with colleagues and shareholders
426 Provide leadership and direction for own area of responsibility
427 Support learning and development within own area of responsibility
521 Monitor and review business processes
524 Recruit staff in own area of responsibility
Your assessor/trainer will visit you in the workplace to:
• review and monitor your progress
• give you the necessary guidance and support
• give you feedback on the work you have carried out
During these assessment visits, the assessor/trainer will help you identify suitable work evidence to collect, observe your performance and give you feedback on how you have met the Learning Outcomes, Evidence Requirements.
At each visit, the assessor/trainer will agree and record an action plan with you and provide you with written feedback.
Assessment will take place when your assessor/trainer visits your workplace. They will help you identify suitable work evidence to collect, observe your performance, give guidance when writing Personal Statements, carryout Professional Discussions and give you feedback on how you have met the Learning Outcomes and Evidence Requirements.
During each visit, the assessor/trainer will agree and record an action plan with you and provide you with written feedback.
This course leads to OCR Level 4 Diploma in Business & Administration,a Foundation Degree in Business.
