This level 2 Award is a bite-size competence based qualification aimed at people who are
in a supportive office-based role. It is designed to reflect the work of administration staff across a wide range of industries and types of organisations and is for those who are working with some autonomy and personal responsibility. It is aimed at candidates who work as part of a team and ensure the provision of information and resources to others.
Level 2
You are not required to sit an examination and do not need any previous qualifications.
This qualification can be achieved in 1 year.
To achieve a Level 2 Award in Business and Administration, you must complete a minimum of
9 credits, of which 6 credits must be selected from level 2 units; 5 credits must be completed from GROUP A MANDATORY UNITS; and, a minimum of 4 credits must come from
GROUP B OPTIONAL UNITS.
The following tables contain the groups of optional units:
Group B Optional units
Number of credits
107 Make and receive telephone calls 3
113 Use occupational and safety guidelines when using keyboards 2
201 Manage own performance in a business environment 2
202 Improve own performance in a business environment 2
204 Solve business problems 4
205 Work with other people in a business environment 3
207 Use electronic message systems 1
208 Use diary systems 3
209 Take minutes 4
210 Handle mail 3
211* Provide reception services 3
212 Produce documents in a business environment 4
213* Prepare text from notes 3
214* Prepare text from notes using touch typing (40 wpm 3
216 Prepare text from recorded audio instruction (40 pm) 4
217 Organise and report data 3
218 Research information 4
219 Store and retrieve information 3
220 Archive information 2
221 Use office equipment 4
222 Maintain and issue stationery stock items 3
223 Support the organisation of an event 2
224 Support the co-ordination of an event 3
225 Support the organisation of business travel or accommodation 3
226 Support the organisation of meetings 4
227 Respond to change in a business environment 3
228 Support the management and development of an information system 7
256 Meet and welcome visitors 3
Group A Mandatory units
Unit Unit Title Yes Number of Credits
203 Work in a business environment 2
206 Communicate in a business environment 3
Your assessor/trainer will visit you in the workplace to:
• review and monitor your progress
• give you the necessary guidance and support
• give you feedback on the work you have carried out
During these assessment visits, the assessor/trainer will help you identify suitable work evidence to collect, observe your performance and give you feedback on how you have met the Learning Outcomes, Evidence Requirements.
At each visit, the assessor/trainer will agree and record an action plan with you and provide you with written feedback.
Assessment will take place when your assessor/trainer visits your workplace. They will help you identify suitable work evidence to collect, observe your performance, give guidance when writing Personal Statements, carryout Professional Discussions and give you feedback on how you have met the Learning Outcomes and Evidence Requirements.
During each visit, the assessor/trainer will agree and record an action plan with you and provide you with written feedback.
During each visit, the assessor/trainer will agree and record an action plan with you and provide you with written feedback.
NVQ Level 2 Certificate in Buiness & Administration
